Images Causing Event Temple Email Notifications to Crash the Outlook Classic Desktop App for Windows
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Trevor Swanson
Certain email notifications from ET crash the Classic Outlook Desktop App when opening them. Specifically Task and Signature emails. Emails in regards to an Intake Form enquiry do not seem to have any issues. The images seem to be causing this crash.
Created by Event Temple
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Tristan Pascoe
Issue seems to possibly be caused by the image URL in the signature starting with "file:\\". Removing that prefix has resolved the issue for me, when the URL starts with "file:\\" it seems Outlook tries to look locally for the image but can never find it so it hangs for a bit. When the prefix is removed from the URL the email loads instantly as well as the images.