Ability for contacts to have multiple email addresses
Katie Knight
We often have a contact that initially emails from their personal address, and as their booking progresses, then emails us from their work address, which then creates a duplicate contact. We'd like the ability to have more than 1 email on a contact, which can then be used to email the contact
S
Scott Chester
Another example is leads from wedding wire, the knot or other services that relay/hide the real email. We start corresponding with random@reply.weddingwire.com and at some point they give us their real email address. If done manually, we can go update it, but most likely they filled out a form somewhere that made a duplicate booking. If we merge the bookings, we have two contacts (for the same person). If we merge those contacts, then we are left with only one email address. It would be nice to have the full history.
D
Daniela Bork
This is frustrating for sure. At some offices, multiple contacts use the same e-mail address, for example info@organizationname. But you can't link it to more than one client, creating default e-mails to go to wrong client.
Katie Knight
Daniela Bork: Thanks for your feedback! I've noted your details onto this request To allow Multiple Contacts with the same Email
S
Scott Chester
Yes, these should ideally be linked to one contact.